FAQ
FREQUENTLY ASKED QUESTIONS
GENERAL ENQUIRES
Where are you located?
We are located in a unique and laid-back spot at 306 Tanglin Road, #01-02 Phoenix Park, Singapore 247973. Visit our Contact page for directions and more details.
How do I contact you?
You can reach us via:
Whatsapp: +65 8742 1282
Email: gentleman@a-gentlemans-tale.com
Call: +65 87421282
What are your operating hours?
Our operating hours are:
- Monday: Rest Day
- Tuesday to Friday: 11am - 8pm
- Saturday: 11am - 6pm
- Sunday: Rest Day
- Public Holidays: Rest Day
Appointments are highly encouraged to ensure prompt service and availability of our team members to assist you.
Do you offer mobile tailoring services?
We do offer mobile tailoring for added convenience. There will be a transportation charge of SGD$100 if the minimum spend of SGD$1500 is not met.
Mobile tailoring appointments must be booked via WhatsApp ONLY at +65 8742 1282, as priority is given to in-store appointments.
APPOINTMENT & CONSULTATIONS
DO I NEED TO MAKE AN APPOINTMENT?
Appointments are highly recommended to ensure personalized service and the best possible experience. You can conveniently schedule an appointment through our online booking platform at least 3 working days in advance.
For appointments required sooner, please contact us directly at +65 8742 1282.
HOW DO I BOOK AN APPOINTMENT?
You can conveniently schedule an appointment through our online booking platform at least 3 working days in advance.
For appointments required sooner, please contact us directly at +65 8742 1282.
HOW LONG DOES AN APPOINTMENT TYPICALLY TAKE?
Appointments typically last between 45 to 60 minutes, allowing ample time to discuss your style preferences and measurements.
For wedding clients, we request that you allocate between 60 to 90 minutes to go over your wedding theme, specific details, needs, and purpose of the outfit, and how you'd like to utilize your suit or tailored outfits for the wedding day and beyond.
WHAT HAPPENS DURING A CONSULTATION?
Consultations are a chance for us to get to know each other and discuss how we can best meet your tailoring needs. Fabric selection, measurements, and styling discussions are also part of the process.
DO YOU CHARGE FOR CONSULTATIONS?
Our consultations are complimentary. They’re a chance for us to get acquainted, understand your preferences, and discuss how we can best help with your tailoring needs.
The only exception is for mobile tailoring consultations, where a transport fee of SGD$100 applies.
CAN I RESCHEDULE MY APPOINTMENT?
Absolutely, we understand schedules change. If you booked your appointment via our online platform, simply click the reschedule button on your appointment confirmation email to adjust your appointment.
Otherwise, please notify us at least 24 hours in advance by contacting us directly at +65 87421282.
TAILORING & CUSTOMIZATION
DO YOU PROVIDE TAILORING SERVICE FOR LADIES?
Yes, we specialize in professional business wear for both ladies and gentlemen. We also tailor smart casual items such as chinos, shirts, shorts, skirts, and dresses.
However, we do not tailor cocktail dresses or any type of gowns.
WHAT IS THE TAILORING PROCESS LIKE?
Our process involves an initial consultation, fabric selection, meticulous measurement, designing of the outfit, and fitting sessions to ensure perfection.
WHAT IS THE DIFFERENCE BETWEEN TAILORED, MADE-TO-MEASURE, AND OFF-THE-RACK?
Tailored garments are individually handmade to your precise measurements. Made-to-measure is customized from standard patterns, and off-the-rack is ready to wear apparel in sizes.
WHAT CUSTOMIZATION OPTIONS ARE AVAILABLE?
We offer extensive customizations including fabric choice, linings, buttons, stitching details, monogramming of initials, and personalized style elements.
HOW LONG DOES IT TAKE TO TAILOR A SUIT OR OTHER GARMENTS?
Custom tailored items typically require 4-6 weeks, depending on what you are intending to tailor, from the measurement session to the final collection.
- Suit (Jacket + Pants): 4-6 weeks, including baste fitting and final fitting.
- Shirt: 10 working days, including 1 fitting.
- Trousers/Pants: 10 working days, including 1 fitting.
CAN I REQUEST A RUSH ORDER IF I NEED MY GARMENT SOONER?
Yes, we do offer rush orders with the following surcharges:
Suit (Jacket + Pants):
- Less than 4 weeks: +20% surcharge of the price
- Less than 2 weeks: +50% surcharge of the price
Shirt:
Less than 3 working days: +50% surcharge of the price
- Trousers/Pants:
- Less than 3 working days: +50% surcharge of the price
Please contact us directly at +65 87421282 to arrange rush orders.
WHAT IS YOUR PRICING STRUCTURE?
Pricing varies based on fabric, customization options, and complexity. As a guide, our entry-level suit is $690, a shirt is $160, and trousers/pants are $160.
Please contact us for detailed pricing information.
DO YOU CHARGE EXTRA FOR CUSTOMIZATIONS?
Certain premium customizations may incur additional charges; however, standard customizations are included.
WHAT IS YOUR RETURN POLICY FOR TAILORED GARMENTS?
Due to their personalized nature, tailored garments are non-returnable and non-refundable, but we offer complimentary adjustments within 21 days (3 weeks) upon collection.
ALTERATION
DO YOU PROVIDE ALTERATION SERVICES?
Yes, we offer alteration services to ensure the perfect fit for your garments, whether they are tailored by us or brought in from elsewhere.
HOW LONG DO ALTERATIONS TAKE?
Standard alterations typically take 7-10 working days, depending on the complexity of the adjustments needed. If complex alterations are required, they may take longer, and our team will advise you on the expected timeline during your appointment.
WHAT ARE YOUR ALTERATIONS CHARGES?
Alteration charges vary depending on the type and extent of the work needed. For more complex adjustments, we’ll first need to assess the garment before providing a quote. We recommend making an appointment so we can better assist you in person.
FABRIC & MATERIALS
WHAT TYPES OF FABRICS DO YOU OFFER?
We offer a diverse selection including wool, silk, linen, cotton, cashmere, and various blends suited for every budget, occasion and season. Our range spans from classic essentials to luxury high-end fabrics, accommodating diverse style preferences and budgets.
WHICH FABRIC BRANDS DO YOU CARRY?
Our fabric selections include house brands as well as Albini Group, Leggiuno, Liberty Fabrics, Loro Piana, Drago Lanificio in Biella, Reda 1865, Solbiati, Söktas, Tessitura Monti, Thomas Mason, and Vitale Barberis Canonico.
PAYMENT & BILLING
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept PayNow and cash for in-store purchases.
For items listed on our online store, we accept all major credit cards.
WHAT ARE YOUR PAYMENT TERMS?
A 50% deposit is required for all tailored custom orders, with the balance due upon collection. For purchases on our online store, full payment is required at the time of purchase.
ONLINE ORDERS
HOW LONG DOES SHIPPING TAKE?
Local: 3-5 working days
International:
DO YOU SHIP INTERNATIONALLY?
WHICH SHIPPING PARTNERS DO YOU USE?
WHERE DO YOU SHIP FROM?
All orders are shipped from Singapore.
CAN I RETURN OR EXCHANGE IT FOR A DIFFERENT ONE?
Return/Exchange requests can be made only if they satisfy the conditions listed under our Warranty Terms. In order to make a Return/Exchange request, please email us at gentleman@a-gentlemans-tale.com with:
1. Your order details
2. Your reason for a product return/exchange (include photographs where appropriate)
We will get back to you within the next two working days. All items must be returned in their original condition and the original packaging.
This Return Policy applies only to products purchased on our website. Any merchandise purchased through third parties is not covered under this Return Policy. You can return any products for a refund within 10 working days of receiving your order for orders within Singapore or 21 calendar days of receiving your order for International orders. All postage fees and costs of packing will be borne by customers. We will not be liable in cases of lost mail for returns.
HOW DO I INITIATE A RETURN OR EXCHANGE?
ARE THERE ANY ITEMS THAT CANNOT BE RETURNED OR EXCHANGED?
We are not responsible for any duties and taxes incurred at your local customs for the delivery of your order. You will be required to make payment for such duties and taxes if applicable. Please contact your local customs to be sure of the applicable fees before placing your order.
DO I HAVE TO PAY FOR THE RETURN SHIPPING?
Return shipping costs are the responsibility of the customer, except in cases where the item received is defective or incorrect.
HOW WILL I RECEIVE MY REFUND?
Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned item.
CAN I TRACK MY ORDER?
Yes, once your order has been shipped, you will receive a tracking number via email to monitor its progress.